Call (800) 767-6386
Call (800) 767-6386

FAQ’s

FAQ’s

How long has Adams been in business?

Adams Rental was started shortly after WWII by Frank and John Adamczyk. While both brothers have passed on, we take great pride in continuing their legacy nearly 70 years later.  Our staff has a combined experience of more than 200 years.

How long is the rental period?

Our “one day” charge is good for up to four days.  That will allow you time to get the equipment early and prepare for your event.

Do you provide planning help?

Yes. Whether it is tent size, linen color, lighting effects or floor plans, our experienced Event Consultants are available to help make your event a very special occasion.

How far ahead should I make my reservation?

To ensure availability, we recommend reserving your items as early as possible. We operate on a “first come, first served” basis.  We will do our best to accommodate even last minute requests.

Can I change my reservation?

Yes. The earlier we know about your changes however, the better we can accommodate them.

What are deposit and payment requirements?

50% deposit is to secure a reservation. Payment in full is required 10 days before delivery or when the equipment is picked up at our location. Adams accepts Visa, MasterCard, Amex, Discover, cash or checks. An additional (refundable) deposit is required when payment is made by cash.

What happens if I cancel?

In the event of cancellation, fees will be charged as follows: 30 days or more before event date, 25% of rental; 7 to 29 days before event date, 50% of rental; 2 to 6 days before event date, 75% of rental; 1 day before event date, 100% of rental. If linens have been specially ordered for an event, you will be charged.

What happens if I don’t use some items?

Charges are based upon time out of our possession, regardless of usage.

What is the delivery time-frame?

Curbside delivery and pickup service is available at a standard charge during regular business hours, Monday through Friday. Timed, after-hours or weekend deliveries and pickups can be arranged with advance notice at an additional charge.

Will your driver set up equipment?

Yes. We offer set up and take-down service for an additional charge.

What should I do with items after they are used?

Party equipment must be placed in their original containers, china and flatware should be rinsed. Tables and chairs stacked. Place used dry linens in laundry bags provided.

Do you sell items?

Yes.  We sell a variety of accessory merchandise, such as concession supplies, ice cubes, disposable table covers, etc.  We sell everything we rent, in both new and used condition.  We also sell custom tent structures and porch enclosures.

Do you provide laundry service for table linen?

Yes, we have an in-house commercial laundry operation.  Depending upon your preference, linen can be returned folded or on hangers.